Open role
Team Lead, Customer Operations
Lead a remote team of support or sales agents and make sure clients get great results.
What you will do
- Coach and support a team of 8 to 15 agents
- Plan rotas and manage workload
- Monitor quality and KPIs and act on them
- Be the day-to-day contact for client teams
- Onboard and train new team members
What you bring
- Experience leading a customer service, sales or BPO team
- Strong communication in English
- A calm, organised way of working
- Comfort with data and reporting
- Living in Malta and able to work remotely from home
What we offer
- A remote role, working from home in Malta
- Paid training and a structured onboarding
- A supportive team lead and regular coaching
- Room to grow into senior and lead roles
How to apply
Send your application with the form. We read every application and reply within five working days.